My written Parliamentary question to the Secretary of State for Work and Pensions on the Pension Service Helpline:

Stephen Kinnock: To ask the Secretary of State for Work and Pensions, what recent representations he has received on the effectiveness of the Pension Service helpline.

Justin Tomlinson:

We have a number of pension service telephony lines including the Pension Tracing Service; International Pension Claims/Changes; International Pension Enquiries; State Pension Claims; and State Pension changes. We conduct an annual DWP Customer Satisfaction Survey which ensures that we are delivering against our customer charter.

All our Pension Service telephony services are subject to continuous improvement to improve our service delivery.